Privacy Policy

At ORVEX, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Full name
Phone number
Email address
Billing and delivery address
Order and purchase details
Payment-related information
Information you provide when contacting customer support
Website usage and device information

We only collect information that is reasonably necessary to provide our services and operate our website.

How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm your orders
Provide customer support
Process returns and exchanges
Communicate with you about your order
Improve our products, services, and website
Prevent fraudulent or unauthorized activity
Send promotional communications when permitted and where applicable

Payment Information

Payments may be processed through third-party payment providers.

ORVEX does not intentionally store your complete credit or debit card details on our own systems. Payment information is handled by the applicable payment service provider according to its privacy and security practices.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep products in your shopping cart
Understand how visitors use our website
Improve website performance
Provide relevant advertising and marketing

You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

Sharing Your Information

We may share necessary information with trusted third parties when required to provide our services, including:

Courier and delivery companies
Payment service providers
Website and technology service providers
Marketing and analytics providers
Customer support services

We do not sell your personal information as a business practice.

Information may also be disclosed where required by applicable law or to protect our legal rights, customers, website, or business.

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services.

ORVEX is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can review and address the situation.