At ORVEX, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, we're here to help.
7-Day Return & Exchange Policy
You have 7 days from the date of receiving your order to request a return or exchange.
To be eligible, the product must:
- Be unused and in its original condition.
- Be returned with its original packaging, where applicable.
- Include all accessories, parts, and items that came with the order.
- Not show signs of damage caused by misuse or improper handling.
- Be accompanied by your order details or proof of purchase.
Damaged or Incorrect Products
Please check your order as soon as you receive it.
If you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item
please contact us within 48 hours of delivery and provide your order number along with clear photos/videos of the product and packaging.
After reviewing the issue, our team will guide you through the replacement or return process.
Non-Returnable Items
Certain products may not be eligible for return or exchange, including:
- Products damaged through misuse or negligence.
- Products that have been used, altered, or modified.
- Products returned without their original packaging or accessories.
- Clearance or specially marked non-returnable items.
- Products damaged after delivery due to improper use.
Exchanges
If you receive a defective, damaged, or incorrect item, we may offer an exchange/replacement after reviewing your request.
Product availability may affect replacement options. If the same product is unavailable, ORVEX may offer an alternative solution.
Refunds
For eligible prepaid orders, once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed through the applicable original payment method.
For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer so that the refund can be processed.
Please allow reasonable processing time after approval for the refund to appear in your account.
Return Shipping
If the return is due to an incorrect, defective, or damaged product received from ORVEX, we will guide you regarding the return shipping process.
For returns requested for reasons other than a product defect or ORVEX error, return shipping charges may apply.
How to Request a Return
To request a return or exchange, contact us with:
Email: orvex786@gmail.com
WhatsApp/Phone: 0325 1703702
Please include:
- Your full name
- Order number
- Product name
- Reason for return/exchange
- Clear photos or video, if applicable
Our team will review your request and provide the next steps.
Important
Products sent back without contacting ORVEX first may not be accepted. Please wait for our instructions before shipping any item back.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
ORVEX
Email: orvex786@gmail.com
Phone / WhatsApp: 0325 1703702
Website Support / Development:
Anees Tahir
0310 5480526