Terms of Service

Welcome to ORVEX. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General

ORVEX operates this website and provides products and services to customers in Pakistan.

By using our website, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these terms, please do not use our website.

2. Products & Information

We make reasonable efforts to ensure that product descriptions, images, prices, colors, dimensions, and other information displayed on our website are accurate.

However, slight differences may occur due to:

Screen or device settings
Product photography and lighting
Manufacturing variations
Updates to product specifications

ORVEX reserves the right to correct errors, update product information, or change product availability without prior notice.

3. Pricing

All prices displayed on the ORVEX website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices and promotional offers may change at any time.

We reserve the right to correct pricing errors and cancel or review orders affected by an obvious pricing mistake.

4. Orders

When you place an order through our website, you agree to provide accurate and complete information.

After receiving your order, we may contact you through phone, WhatsApp, SMS, or email to confirm your order details.

An order is not necessarily considered confirmed until it has been verified and accepted by ORVEX.

We reserve the right to refuse or cancel an order in circumstances including:

Incorrect or incomplete customer information
Product unavailability
Suspected fraudulent activity
Incorrect pricing or website errors
Repeated refused or undelivered orders
Other reasonable business or operational reasons

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

Customers are responsible for providing a valid phone number and delivery address and for being available to receive their order.

6. Shipping & Delivery

ORVEX aims to process and deliver orders within the estimated timeframes provided on our Shipping Policy.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, remote locations, or other circumstances outside our control.

7. Returns & Exchanges

Returns and exchanges are subject to our Refund & Return Policy.

Customers should review the policy before placing an order to understand eligibility requirements, timelines, and applicable conditions.

8. Promotions & Discount Codes

ORVEX may occasionally offer promotional discounts, coupon codes, or special offers.

Unless otherwise stated:

Promotional codes cannot be exchanged for cash.
Only one discount code may be used per order.
Promotions may have specific eligibility requirements.
ORVEX may modify or discontinue a promotion at any time.

9. Website Use

You agree not to use our website:

For unlawful purposes
To attempt unauthorized access to our systems
To interfere with website security or functionality
To submit false or misleading information
To copy, reproduce, or misuse our content without permission
To engage in activities that could harm ORVEX or its customers

10. Intellectual Property

All content on the ORVEX website, including but not limited to:

Logos
Brand names
Product images
Graphics
Text
Website design
Videos
Other original content

is owned by or licensed to ORVEX unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics providers, advertising platforms, and other technology services.

Your use of third-party services may also be subject to their respective terms and policies.

ORVEX is not responsible for the independent policies or practices of third-party services.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

Available without interruption
Completely error-free
Free from technical issues
Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, ORVEX will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.